SALES ROLES

Hire a remote account manager before your customers quietly leave

Around 65% of revenue comes from existing customers, and expansion revenue costs roughly half what new revenue costs to win. Yet only 18% of businesses put retention ahead of acquisition. An account manager works the half of your revenue nobody is calling.

Talk to us about the role

What your account manager owns

Regular contact that is not a renewal email

Scheduled check-ins with every account, so you hear about a problem while it is still fixable.

Expansion, upsells and renewals

Expansion revenue costs about half what new revenue costs. This is the cheapest growth available to most businesses, and nobody is working it.

Churn signals, caught early

Usage dropping, invoices paid late, the champion who stopped replying. Your AM spots these and calls before the cancellation lands.

You probably need an AM if

  • Customers cancel and you only find out when the invoice stops
  • Nobody owns the relationship after the deal closes
  • You have upsells available that nobody has ever offered
  • Renewals happen by email, or not at all
  • Your closers are too busy selling to look after existing accounts

How we vet account managers

  • A live call handling an unhappy customer, scored on listening
  • An upsell conversation that does not sound like a pitch
  • Written follow-up: can they summarize a call clearly in five lines
  • References from accounts they actually held
  • Only 2 in 100 applicants make the bench

Why this role is the last one AI takes. Account management runs on memory and trust: knowing what a customer tried last year, why they nearly left, and who actually signs. Software can flag a usage drop. It cannot call the person who is frustrated and repair the relationship.

What it costs. A fraction of a US account manager, billed as one flat monthly fee with recruiting, payroll, HR and coaching included. We quote per role after a short call, and you pay nothing until you hire.

What we promise, and what we don’t. We guarantee the work: the check-in calls, the follow-up, the account notes, reported to you daily. We do not guarantee retention numbers, because your product and your pricing drive those as much as the person calling.

Start with the customers you already have.

Tell us how many accounts you have and who looks after them today. We will tell you whether an account manager is worth it yet.

Talk to us about the role